Terms & Conditions

Last updated: 4 November 2026

This site is operated by MedQ Medical Supplies (Pty) Ltd. By using the site or buying from us you agree to these terms. We may update them at any time, and continued use means you accept the changes.

1. Eligibility

You must be of the age of majority, or have consent for minor dependents to use the site. You may not use it for any unlawful purpose.

2. Right to refuse service

We may refuse service to anyone, for any lawful reason.

3. Accuracy of information

Site information may be incomplete or out of date, and you rely on it at your own risk.

4. Prices and products

Prices and product descriptions may change without notice. Product colours may display differently on your screen. We may limit quantities or discontinue products. Ask us about minimum order quantities for wholesale pricing.

5. Orders

We may refuse or cancel orders, including orders we believe come from resellers. You must give accurate billing and account details.

6. Payment, delivery and returns

See our Shipping Policy and Returns & Refunds Policy.

7. Third-party links

We are not responsible for third-party sites or their content.

8. Feedback

We may use feedback you send us without restriction or compensation.

9. Personal information

Your personal information is governed by our Privacy Policy.

10. Prohibited uses

You may not use the site for illegal activity, to spread malware, to harass others or to scrape content.

11. Warranties and liability

The site is provided “as is” and “as available”. To the extent the law allows, we exclude warranties and are not liable for indirect damages. Nothing here limits rights you have under the Consumer Protection Act 68 of 2008.

12. Indemnity

You indemnify us against claims arising from your breach of these terms.

13. General

If a provision is invalid, the rest remains in force. Either party may end this agreement. These terms are the entire agreement between us on this subject.

14. Governing law

These terms are governed by the laws of South Africa.

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