Privacy Policy

Last updated: 4 November 2026

MedQ Medical Supplies (Pty) Ltd respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Information we collect

• Device information: browser, IP address, time zone, cookies, pages viewed and referring sites, collected automatically when you visit.
• Order information: name, billing and shipping addresses, payment details, email and phone, collected when you make or attempt a purchase.

How we use it

• To fulfil orders and communicate with you.
• To screen for fraud.
• To analyse and improve this site.
• To send marketing where you have opted in.

Sharing

We share information with service providers that help us run the store, such as WooCommerce (online store), MailChimp (newsletters) and Google Analytics. We may also disclose information to comply with the law or protect our rights. Some providers may process data outside South Africa.

Advertising

We may use personal information for targeted advertising. You can opt out through the ad settings of Facebook, Google and Bing, or the Digital Advertising Alliance.

Do Not Track

This site does not change its data practices in response to Do Not Track signals.

Your rights

You may ask to access, correct, update or delete your personal information, and you may object to processing or unsubscribe from marketing at any time. European residents have the same rights under applicable European law. You may also complain to the Information Regulator of South Africa.

Retention

We keep order information until you ask us to delete it, unless we must keep it longer by law.

Minors

This site is not intended for anyone under 15.

Changes

We may update this policy from time to time. The date above shows the latest version.

Address privacy requests to the Privacy Compliance Officer using the details below.

Contact us